Services > Complaints and conflicts of interest


Solving problems is good, but stopping them from occurring in the first place is better. With this goal in mind and in compliance with the law, we prevent the occurrence of any conflicts of interest for a capital management company with various investors.
The capital management company needs to resolve any unavoidable conflicts of interest while safeguarding the interests of the special AIFs and its investors.

Services and transactions for a special AIF must always be carried out in its interest. The interests of the fund and its investors always takes precedence over the interests of the capital management company. On the other hand, the company’s interests always take priority over those of its employees.

Consequently, we’re primarily interested in ensuring client success and satisfaction. We see criticism as a valuable opportunity to improve. To comply with legal requirements and ensure investors can exercise their rights unreservedly, transparently, effectively and without delay, we also have a complaints office.

We place emphasis on an active form of complaints management to increase investors’ satisfaction and to improve processes on a continual basis. It goes without saying that this service is free of charge to investors.

Clients can also contact the management board or its employees at any time.



Kontora Kapitalverwaltungs GmbH
Jungfernstieg 51
20354 Hamburg

Telefon: +49 (0) 40 3290 888-67
Telefax: +49 (0) 40 3290 888-60

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