Complaint management and conflicts of interest

Problem solving is good, prevention is better. In line with this motto – and within the framework of the law – we take care to avoid conflicts of interest that may arise for a capital management company with different investors. Unavoidable conflicts must be resolved by the capital management company in the interests of the special AIF and its investors.

The principle always applies that services and transactions for a special AIF must be carried out in its interest. The interests of the fund and its investors always take precedence over the interests of the capital management company. The interests of the company, in turn, take precedence over the interests of its employees.

Accordingly, our primary interest is your success and satisfaction. We view criticism as a valuable opportunity to further optimize processes. In addition, we have set up a complaints office – not only to comply with legal requirements, but also to enable investors to exercise their rights without restriction: transparently, effectively, and without delay.

This active complaint management is important to us in order to increase investor satisfaction and continuously improve operational processes. Of course, this service is free of charge for investors.

In addition, our clients can contact the management or their employees directly at any time.

 

Contact:

Kontora Kapitalverwaltungs GmbH
Jungfernstieg 51
20354 Hamburg

Tel.: +49 (0) 40 3290 888-67
Fax: +49 (0) 40 3290 888-60

www.kontora-kvg.com
contact@kontora-kvg.com